Privacy

This page covers the HydroLogik website and the records we keep about people who buy from us. It is deliberately specific: it says what we actually hold, not what we might one day.

What you give us through the website

• The dealer application — your business name, your name, email, phone, website, city, the type and size of your business, the tier and models you are interested in, and anything you write in the message box.
• The contact form — your name, email, company, the topic you chose, and your message.

With each submission we store the IP address it came from and your browser's user agent string. That is used to investigate abuse of the forms and for nothing else.

What we keep if you buy from us

Buying a monitor, or joining the dealer programme, creates a commercial record. It holds your name and business name, your email and phone number, your billing and shipping addresses, what you ordered and what it cost, whether it has been paid, the carrier and tracking number of the shipment, and the serial numbers of the units that went to you.

We also keep an internal log of changes to those records — who changed what, and when. It exists so that a disputed price or address has an answer, and it is visible only to our staff.

Payment card details are never on our systems. Payments are taken through a payment provider; we record only a reference and the amount.

Why we have it

To reply to you, to fulfil and support what you bought, to honour the warranty, and to meet the record-keeping the law requires of a business that sells things. We do not sell it, rent it, or pass it to anyone beyond the companies below.

Who else touches it

• Our hosting provider, which runs the server this site is on.
• Our email provider, which delivers our replies and notifications.
• The carrier that delivers your order, which needs your delivery address.
• Our payment provider, which handles the transaction.

Each acts on our instructions for that purpose only. The site sets one cookie, a session cookie that exists so the forms are protected against cross-site request forgery, and our staff sign-in uses one of its own. Neither is used to track you, and there is no advertising or analytics tracker on this site at all.

How long we keep it

• Enquiries and applications that do not become orders: while the conversation is live and for two years afterwards, then deleted.
• Orders, invoices and shipping records: seven years, because Canadian tax law requires business records to be kept that long.
• Warranty and unit records: for the life of the device and its warranty, so a claim years from now can be honoured.

Your data, and how to reach us

You can ask for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] and we will action it within thirty days. Where a record is one we are legally required to retain — an invoice, for instance — we will say so rather than quietly keeping it.

Devices

If you own a HydroLogik monitor, the readings it sends are covered by the terms you accept in the app when you claim the device, not by this page.